Cancellation and Refund Policy for SDMS Digital Marketing
At SDMS Digital Marketing, we strive to deliver high-quality IT solutions tailored to meet your requirements. We understand that circumstances may change, and you may need to cancel or request a refund for our services. This Cancellation and Refund Policy outlines the terms and conditions under which such requests are handled.
1. Cancellation Policy
- Service Initiation:
Cancellation requests must be made before the project or service initiation. Once the service has commenced, cancellations may not be possible. - Ongoing Projects:
If you wish to cancel an ongoing project, a cancellation fee may apply based on the stage of the project and the resources utilized up to that point. - How to Cancel:
To initiate a cancellation, please contact us via email at info@sdmsdigitalmarketing.com or call us at +91 7709977890. Please include your project details and reasons for cancellation.
2. Refund Policy
- Eligibility for Refunds:
Refunds will only be considered under the following circumstances:- The service was not delivered as per the agreed terms.
- A technical issue from our end prevented service delivery.
- Non-Refundable Services:
- Payments for consultation fees, already completed deliverables, or services explicitly marked as non-refundable are not eligible for refunds.
- Domain registration, hosting fees, or third-party tools/licenses purchased on your behalf are non-refundable.
- Partial Refunds:
For partially completed projects, refunds (if approved) will be calculated based on the work completed and resources allocated up to the cancellation date. - No Refunds:
Refunds will not be provided for dissatisfaction with services after successful delivery, except where it is proven that agreed deliverables were not met.
3. Refund Process
- Refund requests must be submitted via email to info@sdmsdigitalmarketing.com within 7 days of service delivery or cancellation approval.
- Approved refunds will be processed within 10-15 business days and credited back to the original payment method.
4. Disputes
If you have any concerns or disputes regarding cancellations or refunds, please contact us at info@sdmsdigitalmarketing.com or call +91 7709977890. We will do our best to resolve the issue amicably.
5. Policy Updates
SDMS Digital Marketing reserves the right to update or modify this policy at any time. Any changes will be reflected on this page, and your continued use of our services constitutes acceptance of the updated terms.
Thank you for choosing SDMS Digital Marketing. We are committed to providing exceptional service and resolving any issues promptly and fairly.